Privacy Policy

Last updated: 2 November 2026

This policy explains what iElevate does with your information. We've written it in plain language because iElevate is an accessibility tool and everyone who uses it deserves to understand it.

iElevate is developed by Ronan Stannett trading as iElevate Software ("we", "us", "our"), a sole trader based in Australia. Contact us at contact@ielevate.com.au about this policy.

1. What stays on your computer

iElevate does most of its work on your computer. Camera frames are processed there to follow your eyes, head, hands and expressions, and the default speech engine recognises your voice there. We do not receive this information unless you use a feature in section 3 that sends it, such as iElevate Voice or a bug report. To cancel echo, the app can also listen to the sound your computer is playing; it uses this in memory and never saves or sends it.

To work, the app saves files on your computer: your settings, calibration, gestures, macros, learned vocabulary and predictions, diagnostic logs and a short activity history. Screen tools read what is on your screen in memory, and screenshots are saved only when you ask for one or turn on troubleshooting captures.

Some of these local files can contain sensitive information. Logs and the activity history record what the app heard and did, including dictated text, keys pressed by voice and the names of windows in front. Dictated text can be kept even when it went into a password box. Treat these files as private, and think before sharing them (section 3.5).

You can delete local files after closing the app; this can reset your setup. Uninstalling may not remove all of them. Deleting local files or uninstalling does not cancel a subscription.

2. Identifiers we use

Machine ID. A code calculated from your Windows installation (or, failing that, your network hardware and computer name), used to link licences, account sign-ins and support reports to a computer. The app sends the code, not the details used to calculate it. It can link records, so it is not anonymous.
Computer name. Your PC's Windows name is sent when you activate a licence or register the computer to an account, so your device list is readable. If the name includes your name, that is sent too.
Licence key, if you have one. The free beta does not need one.
Account email and ID, if you create an account.

3. When information leaves your computer, and to whom

3.1 Checking for app status and updates

When it starts, the app asks our server for version and update information. This does not include your machine ID, licence key or account details, but like any internet request it reveals your IP address. Installers and updates are downloaded from GitHub, and only when you choose to.

3.2 Licensing and activation (separate from the free beta)

The free beta does not use a licence. Existing paid licences and any future paid release do: activating, checking or recovering a licence sends your machine ID, computer name, licence key or purchase email as needed, and our server records which computers a key is active on. These checks never send dictated text, camera input or recordings. We will update this section before future app sales.

3.3 Cloud voice (optional, with iElevate Voice)

Cloud transcription is part of iElevate Voice and needs an account and a plan. The first time Voice is active on a computer, the app switches dictation to the cloud and turns on AI tidy-up (section 3.4), and tells you. You can switch either back in Settings. Voice commands use the cloud only if you choose that.

Audio goes through our server to our speech provider in the United States, which turns it into text. Our server checks your account, computer and daily allowance; we do not send your email, account ID, machine ID or licence key to the provider. It receives the audio and recognition hints: words you have added, words learned from your dictation and the label words shown on your screen. Audio and words can themselves contain personal or sensitive information. Cloud dictation also sends what you dictate into password boxes, so use on-device dictation for passwords.

If a speech-service key of your own is set on your computer (a developer option), audio goes straight to that service under your key, and its terms apply.

Our server does not keep recordings or transcripts. It keeps daily usage totals, when each computer last used the service, account-security events (section 3.9) and, to block floods of requests, the full IP address each request came from.

3.4 AI tidy-up (optional)

AI tidy-up rewrites what you dictate before it is typed. It is part of iElevate Voice and turns on the first time Voice is active (section 3.3). The text goes through our server to our AI provider, without your account or device identifiers. Tidy-up sends text even when speech was recognised on your computer. Other AI features in the app are not offered in current versions; we will update this policy before offering any.

3.5 Bug reports and feedback (only when you send them)

Nothing is sent until you press Send report. A report includes your message, app version, Windows details, machine ID and licence key, if you have one. Feedback ratings include the same technical details.

Attach diagnostics is ticked by default; you can untick it. Diagnostics add logs, hardware details and a copy of your settings with passwords and keys masked. Logs can contain dictated text, screen text and names, and masking cannot reliably catch everything. If troubleshooting captures are on, screenshots can be attached, and anything on screen can appear in them, including a camera preview. Your sign-in file is never included. A copy of what you sent stays on your computer.

Reports are stored in our private support database and can be forwarded to our support inbox and chat (email providers and Discord). Attachment links expire after 7 days, and anyone with the link can open it until then. The attachment itself is kept (section 7).

3.6 Payments

The beta app is free. Voice payments, where offered, go through Stripe. We never see your full card number. Starting checkout creates a Stripe customer with your account email and ID, even if you don't finish. We keep your plan, status and Stripe references, and Stripe tells us about payments, refunds and disputes. If a payment can't be matched to an account automatically, we receive the buyer's email and Stripe references so we can fix it.

If you back our Kickstarter campaign, Kickstarter handles your pledge under its own terms and shares what we need to deliver rewards, such as your name, email and survey answers. We use it only to deliver rewards and contact you about your pledge.

3.7 Launch and product updates (only if you sign up)

If you sign up for updates, we keep your email, when and where you signed up, and any answer you give to the optional question about what you hope iElevate will do. Please don't include health details in that answer. We use your email only for iElevate updates and don't give the list to others. Every update email lets you unsubscribe. To block repeat sign-ups, we also store the IP address the request came from.

3.8 Counting download-button presses on our website

When you press Download for Windows on our website, we record the time, the page and site you came from, and a coded version of your connection's IP address, used to spot repeat presses. That code can link presses from the same connection, so it is not anonymous. There is no tracking cookie.

3.9 Your iElevate account (optional, for Voice)

You sign in with your email and a 6-digit code, with no password. Asking for a code can create an unconfirmed account even if you never finish. We keep:

your email, account ID and sign-in records;
up to 2 registered computers, with their machine ID, computer name and when they were last used;
daily usage totals and subscription records; and
security events, such as computers being added or removed, with the time, machine ID and a shortened network address. We use these to spot shared accounts.

The app keeps your sign-in in a file encrypted for your Windows user, and checks your account about every 30 minutes while you're signed in. Supabase handles sign-in, and our email provider sends codes and account messages. Our providers also keep their own security logs, which can include full IP addresses.

3.10 Downloading speech and tracking models

Some larger speech models aren't bundled. The app downloads them from Hugging Face when first needed and checks for updated copies when it loads them. A missing tracking model can be downloaded from Google. These hosts see the download request and your IP address, never your camera, audio or text.

3.11 Actions you choose

When iElevate types, searches, opens a link or runs a macro for you, the destination program or website receives that input as if you had entered it yourself, under its own policies. Scripts and tools you run through a command can make their own internet requests.

4. Biometric and sensitive information, and your choices

Camera and microphone input, and measurements taken from them, can be personal information, and some can count as biometric or sensitive information under the law.

Live tracking is local. The app does not upload a camera feed or record webcam video.
What is saved. Calibration, expression tuning and custom hand gestures are saved as measurements on your computer. Features that train a personal detector keep their samples and model on your computer, and don't send them to train a shared model.
Not used for identity. We do not use your face, eyes, hands or voice to identify you or sign you in. Your account identity comes from email sign-in.
What can leave your computer. Cloud voice sends audio (section 3.3). Diagnostics can include some expression calibration values, head-position and expression readings in logs, and camera previews in screenshots (section 3.5).
Turning things off. You can stop camera and microphone use in the app, in Windows permissions or by closing the app. Turning a feature off does not delete what it saved; delete the files yourself if you want them gone.

We do not sell this information or use it for advertising. We will not use your camera, microphone or biometric data to train our models without a separate, specific opt-in.

5. Third-party services we rely on

Supabase, Groq, Stripe, Kickstarter, Resend, Google, Discord, Vercel, GitHub, Hugging Face, Cloudflare and Microsoft.

Some of these are based in the United States, so your information may be stored there.

6. What we do not do

We do not collect general app-use analytics or build advertising profiles.
We do not send a live camera feed to anyone.
We do not sell, rent or trade your information, or show advertising.

If we ever want to collect usage statistics or samples to improve iElevate, we will update this policy first and make it optional and off by default. Camera, microphone or biometric data would need its own separate opt-in.

7. How long we keep things

On your computer: files stay until you delete them, except that the app clears activity history older than about a week when it starts.
On our server: reports, sign-ups, account records, rate-limit records (including IP addresses) and download counts are not deleted automatically. Ask us and we will remove what we can. Deleting your account removes its linked device, usage and security records.
Payments: Stripe keeps payment and invoice records, and we keep records needed for accounting, refunds and disputes, even after account deletion.
Providers: our providers keep their own logs and backups under their own policies. Our speech provider may keep request content for up to 30 days for reliability or abuse checks.

8. Security

Requests to our server use HTTPS, and your saved sign-in is encrypted by Windows. Other local files, such as settings and logs, are not encrypted. Don't share sign-in codes. No security measure is perfect.

9. Children and people needing assistance

People with disability, carers and families can use iElevate. We do not check ages, so we cannot promise no child's information is processed. A parent, guardian or authorised helper can help someone with their settings and privacy choices. Difficulty speaking or using a computer does not mean someone can't decide for themselves. Contact us about information provided by a child or someone you help.

10. Your rights

Local data: you can delete it at any time after closing the app.
Delete your Voice account at https://ielevate.com.au/account, or contact us if you can't. Deleting it cancels the subscription straight away, with no automatic refund for unused time. To use the rest of a paid period, cancel through Manage plan first and delete the account when the period ends. Deleting the account does not uninstall the app or remove local files.
Contact us at contact@ielevate.com.au to see, correct or remove information we hold, or to make a complaint. We'll look into any complaint and reply within 30 days. We may need to confirm who you are first. Some records must be kept by law.

People in other regions may have extra rights under their local law.

If you're in the EU or UK

We are responsible for your information (contact details in section 12). We use it:

to provide what you asked for, such as your account, iElevate Voice, payments and support;
with your consent, for update emails and optional features you turn on. You can withdraw consent at any time;
for our legitimate interests, such as keeping the service secure, preventing abuse, checking for updates and counting downloads; and
to meet legal obligations, such as keeping payment records.

You have the right to access, correct, delete or download your information, and to object to or limit how we use it. Contact us to use these rights. You also have the right to complain to the data protection authority in your country, or in the UK to the Information Commissioner's Office.

Your information is handled in Australia and the United States, which may not protect it in the same way as your country. We do not make decisions about you by automated means alone that have legal or similarly significant effects.

11. Changes to this policy

We will update the date when this policy changes and tell you about significant changes in the app or on our website. An update never turns on an optional feature by itself.

12. Contact us

Ronan Stannett trading as iElevate Software
ABN: 44 292 574 302
Email: contact@ielevate.com.au
Website: https://ielevate.com.au