Refund Policy
Last updated: 2 November 2026
This policy explains refunds for iElevate. It sits alongside our Terms of Use and Privacy Policy. iElevate is provided by Ronan Stannett trading as iElevate Software (ABN: 44 292 574 302), a sole trader based in Australia.
The app is free during the beta
The on-device app is free during the beta, so there is nothing to refund.
The iElevate Voice subscription
Cancelling. You can cancel at any time through Manage plan in Settings > About or at https://ielevate.com.au/account. Voice keeps working until the end of the period you've paid for, then stops. We don't refund unused time or change-of-mind cancellations. Signing out or uninstalling the app does not cancel your subscription.
Deleting your account cancels the subscription straight away, and you lose the rest of the paid period. To use that time, cancel first and delete the account once the period ends.
If something is wrong. If Voice is faulty, doesn't work as promised, or you were charged by mistake, email us and we'll put it right, including a refund where the law requires one (see "Your rights" below).
What a refund does. If we refund your latest payment in full, the subscription ends straight away. The same happens if you dispute your latest payment with your bank (a chargeback). You can always contact us first.
Kickstarter rewards
If we can't deliver a Kickstarter reward you've paid for, we'll refund what you paid for it, in full.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
How to ask for a refund
Email contact@ielevate.com.au with the email you paid with, your receipt if you have it, and what went wrong. Never send your card number or sign-in code. You don't need to be able to sign in to contact us.
Contact
Ronan Stannett trading as iElevate Software
Email: contact@ielevate.com.au
Website: https://ielevate.com.au